Value Proposition Design : How to Create Products and Services Customers Want – Alexander Osterwalder, Yves Pigneur, Gregory Bernarda, Alan Smith, Trish Papadakos (Abridged)
Disney U: How Disney University Develops the World’s Most Engaged, Loyal, and Customer-Centric Employees – Doug Lipp (Abridged)
The Membership Economy: Find Your Super Users, Master the Forever Transaction, and Build Recurring Revenue – Robbie Kellman Baxter (Abridged)
Connected CRM : Implementing a Data-Driven, Customer-Centric Business Strategy – David S. Williams (Abridged)
Zombie Loyalists : Using Great Service to Create Rabid Fans – Jason Huggins, Peter Shankman (Abridged)
Managing Online Reputation : How to Protect Your Company on Social Media – Charlie Pownall (Abridged)
Top of Mind: Use Content to Unleash Your Influence and Engage Those Who Matter To You – John Hall (Abridged)
Hug Your Customers : The Proven Way to Personalize Sales and Achieve Astounding Results – Jack Mitchell (Abridged)
Pricing for Profit : How to Develop a Powerful Pricing Strategy for Your Business – Peter Hill (Abridged)
Getting Naked : A Business Fable About Shedding The Three Fears That Sabotage Client Loyalty – Patrick M. Lencioni (Abridged)
User Research : Improve Product and Service Design and Enhance Your UX Research – Stephanie Marsh (Abridged)
Walmart : Key Insights and Practical Lessons from the World’s Largest Retailer – Bryan Roberts, Natalie Berg (Abridged)
Be Our Guest (10th Anniversary Updated Edition) : Perfecting the Art of Customer Service – Ted Kinni, Edited by Wendy Lefkon (Abridged)
Startupland : How Three Guys Risked Everything to Turn an Idea into a Global Business – Mikkel Svane, Carlye Adler (Abridged)
Ask : The Counterintuitive Online Method to Discover Exactly What Your Customers Want to Buy . . . Create a Mass of Raving Fans . . . and Take Any Business to the Next Level – Ryan Levesque (Abridged)
The Storytelling Edge : How to Transform Your Business, Stop Screaming into the Void, and Make People Love You – Shane Snow, Joe Lazauskas, Contently, Inc. (Abridged)
Evergreen: Cultivate the Enduring Customer Loyalty That Keeps Your Business Thriving – Noah Fleming (Abridged)
Customer Winback : How to Recapture Lost Customers–And Keep Them Loyal – Jill Griffin, Michael W. Lowenstein (Abridged)
